This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with the website or engage the services of True Depth Productions.
This policy applies to all clients, website visitors, and users of True Depth Productions’ services.
1. Personal Information Collected
True Depth Productions may collect personal information including, but not limited to:
- Name
- Email Address
- Business Name
- Property Address
- Booking details and service selections
- Billing and payment-related information
- Any information you provide via contact forms, booking forms, email, or direct communication
True Depth Productions does not intentionally collect sensitive information.
2. How Personal Information is Collected
Personal information is collected when you:
- Submit an online booking or enquiry form
- Request pricing or services
- Communicate with True Depth Productions via email or other direct methods
- Use the True Depth Productions website
Some information may also be collected automatically through website analytics tools (such as IP address, browser type, and pages visited).
3. How Personal Information is Used
Personal information is collected for purposes including:
- Providing photography and related services
- Managing bookings and client communication
- Delivering images, floor plans, and other products
- Processing payments
- Improving services and website
- Legal, accounting, or administrative purposes
True Depth Productions does not sell or rent personal information to third parties.
4. Disclosure of Personal Information
Personal information may be shared with third parties only where necessary to provide services, including:
- Online gallery and delivery platforms (such as Pixieset)
- Payment processors
- Third-party editing or service providers (where applicable)
- Online booking and form platforms (such as Jotform)
- Calendar and scheduling tools (such as Google Calendar)
These third parties are only given information necessary to perform their services and are expected to handle personal information securely.
True Depth Productions may also disclose personal information where required by law.
5. Storage and Security of Information
True Depth Productions takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically using secure third-party platforms. While all reasonable precautions are taken, no method of transmission or storage is completely secure.
Some personal information may be stored or processed on servers located outside Australia through the use of secure third-party service providers.
6. Access and Correction
You may request access to personal information True Depth Productions holds about you or request corrections if you believe the information is inaccurate, incomplete, or out of date.
Requests can be made using the contact details listed on the website.
7. Cookies and Website Analytics
The website may use cookies or similar technologies to improve user experience and analyse website traffic.
You can adjust your browser settings to refuse cookies if you prefer; however, some website functionality may be affected.
8. Links to Third-Party Websites
The website may contain links to third-party websites. True Depth Productions is not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page, and the updated policy will apply from the date of publication.
10. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact True Depth Productions via the contact details listed on the website.
If you believe your privacy has been breached, you may contact True Depth Productions using the contact details listed on the website. Reasonable steps will be taken to investigate and respond to the concern.